Refund & Cancellation Policy

1. How billing works

Paid plans are billed in advance on a recurring monthly basis through our payment processor, Razorpay. Each payment covers the billing period that follows it. We do not bill for usage after a plan has been cancelled.

2. Cancelling your subscription

You can cancel at any time from your billing dashboard. No notice period is required and we do not charge a cancellation fee.

Cancellation takes effect at the end of the billing period you have already paid for. You keep full access to your plan until then, and you are not charged again. After that date your account reverts to the free plan.

3. Refunds on cancellation

Because access continues for the remainder of the period you paid for, we do not issue prorated refunds for partial months. A free plan is available so you can evaluate the Service before paying, and you can cancel before any renewal to avoid the next charge.

4. When we do refund

We will refund a payment in full in the following cases:

• a duplicate charge, or a charge made in error on our part;
• a charge taken after you cancelled, where the cancellation was recorded before the renewal date;
• a sustained failure of the Service that prevented you from using your plan for a significant part of the billing period;
• where a refund is required by applicable law.

If you believe any of the above applies, email support@devstorage.io within 30 days of the charge, including the account email and the payment date.

5. How refunds are processed

Approved refunds are returned to the original payment method through Razorpay. We initiate the refund within 3 business days of approving your request, and it typically reaches your account within 5–7 business days after that, depending on your bank or card issuer. We will confirm by email once the refund has been initiated.

6. Failed payments

If a renewal payment fails, your account is marked past due and we will retry and notify you by email. If payment is not completed, the Service may be limited or suspended. Your stored files are retained during this period and are not deleted without notice.

7. Contact

Questions about a charge or a cancellation? Reach us at support@devstorage.io or through our contact page. See also our Terms of Service.